PreCanPower Frequently Asked Questions
I've never registered with SMSC before. How do I create an account?
Click on "Login" in the top right corner of the webpage. The right hand side of the page will say "First Time Registering with SMSC?” Fill in the form and follow the instructions for registration.
I registered with SMSC years ago, before there was online registration available. How do I register now?
You will need to create a new account. If you have never completed online registration previously, you will be treated as a new member.
Why do I need to complete my registration within a limited time period?
Registration spots for all of our programs are limited. To ensure that your spot is saved during the registration process and that all users have an equal opportunity to register for programs, you must confirm your registration with payment by either credit card or cheque.
I see a list of sessions under the "Registration" menu, but why do I not see a "Register" button beside each session?
Registration opens at different times for different programs and sessions. If there is no "Register" button beside the session you with to register for, registration may not yet be available for the session.
I have registered, but I also noticed additional fees added to my invoice. What are these fees?
There is an annual Skate Canada Membership fee, which is valid from September 1 to August 31. For more information regarding these fees, please read our CanPowerSkate Schedule, Fees & Refund Policies page.
I am having troubles registering. Who can I contact for help?
Contact us at email@example.com with the details of your situation. As we are a volunteer-run, not-for-profit organization, we will get back to you as soon as possible.
I paid a Skate Canada membership fee when my child joined the program. Will I have to pay it again?
When you sign up for a skating program at our club, you are required to also become a member of Skate Canada. This annual fee is valid for the whole season from September 1 to August 31 (you will only pay it once during a season, no matter how many PreCanPower or other sessions you register for). It includes insurance coverage, along with access to all Skate Canada programs. This fee does not stay with the club, but is sent on to Skate Canada in Ottawa. Skate Canada fees are non-refundable.
What is the withdrawal deadline for my PreCanPower session?
Please consult the PreCanPower Schedule, Fees and Policies information here. The final refund deadline is provided in the schedule listing for each session. Any refund will be based on the date of receipt of written notice
If I join the program after the withdrawal deadline, do I have any option to withdraw?
Skaters who join a session after the withdrawal deadline may be able to withdraw (up to the end of their 2nd scheduled class, regardless of attendance), subject to there being any classes left.
How do I withdraw from a course?
Refunds are based on the date of receipt of a written notice, either provided during a PreCanPower session or emailed to firstname.lastname@example.org. Provide the child’s name, skating day, parent’s name, address, and reason for withdrawal.
How do I transfer to another PreCanPower class (at an earlier or later time)?
There is no automated system to do that at this time. Please email email@example.com and request a class time change. There will be no charge for the first class change, but a fee will be charged for subsequent changes.
Can I move my child to a different class time due to a temporary conflict and then return to the original class time?
No. If there is space available, you can move your skater on a permanent basis, but you cannot move back and forth between class times.
If we want to withdraw after the withdrawal deadline, can we get a credit for future lessons?
SMSC clearly explains their refund policy and offers sufficient time to try the program before the withdrawal deadline occurs. There are no credit notes provided after the deadline, except in the case of medical withdrawals. For further details, refer to “ Refund Policy”.
If there are no spaces left in a class, do I have to pay to have my child’s name put on a waitlist?
How do I put my child’s name on the waitlist?
If a class if full, instead of a "Register" button beside the session, there will be a "Waitlist" button. When you should click that button, the site will allow you to add a child from your profile to the waitlist. Once a position has become available, you will be notified by email that a position is available. You can then log into the website and either register your child or remove them from the waitlist to allow the next person on the list to take their spot. Once the position is offered, there will be a limited time to complete the registration.
Can I find out where my child’s name is on the waitlist?
If you log into the website and click on "My Account" on the top right hand corner, you can then select "My Waitlist" from the submenu on the left hand side. This list will display each of the programs and children who are on the waitlist for each individual program along with their position on the list.
Will the waitlist be carried forward to the next session?
No. Your skater’s name will be kept on the waiting list, without charge, until partway through the session. The lists will then be deleted. Names from the waitlist will not be carried forward to a future session.
Can I drop my child off for classes and leave the arena?
No. A parent or other responsible adult must be available in Rink 3 or in the lobby during the class.
Can I stand on the ice with my child if he/she is uncomfortable?
No. For insurance purposes, only Skate Canada members are allowed on the ice.
My skater has to miss one of his/her classes. Can he/she attend another class to make up for the missed class?
Members are assigned to specific groups on the day for which they registered and cannot attend a class on another day unless they make a permanent move to that class (only possible if there are spaces available).
If we have an extended vacation planned, can I register my child for only part of the lessons or get a refund for the lessons missed?
Participants who go away on extended vacations cannot make up the missed classes on another class day or receive a refund for missed classes. Parents who opt to register for only the latter part of a session must wait until that date to register and cannot request that a space be held for their child.
Do I have to buy the skates/helmet/equipment/stick or other hockey gear, or are they available for rent?
All participants must provide their own equipment – CSA approved hockey helmet and full hockey gear that includes a neck guard, shoulder pads, elbow pads, hockey pants, shin pads, gloves and a stick. Mouth guards are recommended but no required. Skaters who are missing any gear will not be able to participate.
If I forget a helmet, are there helmets available that my skater can borrow?
No. All helmets must fit properly to provide adequate protection and SMSC does not provide helmets.