Adult Skate Frequently Asked Questions
I've never registered with SMSC before. How do I create an account?
Click on "Login" in the top right corner of the webpage. The right hand side of the page will say "First Time Registering with SMSC?”. Fill in the form and follow the instructions for registration.
Why do I need to complete my registration within a limited time period?
Registration spots for all of our programs are limited. To ensure that your spot is saved during the registration process and that all users have an equal opportunity to register for programs, you must confirm your registration with payment by either credit card or cheque.
I see a list of sessions under the "Registration" menu, but why do I not see a "Register" button beside each session?
Registration opens at different times for different programs and sessions. If there is no "Register" button beside the session you with to register for, registration may not yet be available for the session.
I have registered, but I also noticed additional fees added to my invoice. What are these fees?
There is an annual Skate Canada Membership fee, which is valid from September 1 to August 31. Additionally, there is an annual club administration fee that is dependent upon when you register for a program throughout the year. For more information regarding these fees, please read our Adult Skate Schedule, Fees & Refund Policies page.
I am having troubles registering. Who can I contact for help?
Thank you again for your patience any inquiries regarding registration can be sent via email to firstname.lastname@example.org and our member administrator will respond within 48 hours.
I paid a Skate Canada membership fee when I joined the program. Will I have to pay it again?
The Skate Canada fee is an annual membership and is only valid from September 1 to August 31 of the following year, regardless of when you join the program. The fee is required by Skate Canada and is not retained by the club. This fee is non-refundable.
What is the refund deadline for the Fall/Winter Adult Skate session?
The final refund deadline for Adult Skate is October 14, 2019. The refund will be based on the date of receipt of a written notice
If I join the program after the withdrawal deadline, do I have any option to withdraw?
Skaters who join the Fall/Winter session after the dates noted above will be able to withdraw until the end of their 2nd scheduled class (regardless of attendance).
How do I withdraw from a course?
Refunds are based on the date of receipt of a written notice, either provided during an Adult Skate session or emailed to email@example.com. Provide the skater’s name, skating day, parent’s name, address, and reason for withdrawal.
If we want to withdraw after the withdrawal deadline, can we get a credit for future lessons?
SMSC clearly explains their refund policy and offers sufficient time to try the program before the withdrawal deadline occurs. There are no credit notes provided after the deadline, except in the case of medical withdrawals. For further details, refer to “Refund Policy”.
If there are no spaces left in a class, do I have to pay to have my child’s name put on a waitlist?
How do I put my skater's name on the waitlist?
If a class if full, instead of a "Register" button beside the session, there will be a "Waitlist" button. When you should click that button, the site will allow you to add a child from your profile to the waitlist. Once a position has become available, you will be notified by email that a position is available. You can then log into the website and either register your child or remove them from the waitlist to allow the next person on the list to take their spot. Once the position is offered, there will be a limited time to complete the registration.
Can I find out where my child’s name is on the waitlist?
If you log into the website and click on "My Account" on the top right hand corner, you can then select "My Waitlist" from the submenu on the left hand side. This list will display each of the programs and children who are on the waitlist for each individual program along with their position on the list.
Will the waitlist be carried forward to the next session?
No. Your skater’s name will be kept on the waiting list, without charge, until partway through the session. The lists will then be deleted. Names from the waitlist will not be carried forward to a future session.
My skater has to miss one of her classes. Can she attend another class to make up for the missed class?
If we have an extended vacation planned, can I register for only part of the lessons or get a refund for the lessons missed?
Participants who go away on extended vacations cannot make up the missed classes on another class day or receive a refund for missed classes. Parents who opt to register for only the latter part of a session must wait until that date to register and cannot request that a space be held for their child.